Refund & Return Policy

Refund & Return Policy

We want you to love everything you order from dianesharp. But we also know that sometimes things don’t work out — the fit isn’t quite right, the color isn’t what you imagined, or you simply changed your mind. That’s okay. Our goal is to make returns and refunds as smooth and stress-free as possible.

Please read this policy carefully before starting a return. If you have any questions, our team is always happy to help at service@dianesharp.com

1. Return Window

You may request a return within 30 days of the delivery date. Returns initiated after this window may not be accepted, so please reach out as soon as you can.

2. Eligibility for Return

To be eligible for a return, your item must be:

  • Unworn, unwashed, and unused

  • In the same condition you received it

  • With all original tags still attached

  • In the original packaging, where possible

We reserve the right to refuse a return if the item shows signs of wear, damage, alterations, or missing tags. Please try on items carefully and avoid getting makeup, perfume, deodorant, or other marks on them.

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Final sale items (clearly marked at checkout or on the product page)

  • Gift cards

  • Intimates, swimwear, or bodysuits (for hygiene reasons)

  • Items damaged through normal wear and tear

  • Items returned without prior authorization

If you’re unsure whether an item is returnable, just email us before sending it back.

4. How to Start a Return

Starting a return is easy:

  1. Email us at intothetrend@gmail.com with your order number and the item(s) you’d like to return.

  2. Tell us whether you’d prefer a refund or an exchange, and include a brief reason for the return.

  3. Our team will review your request and send you return instructions, including the return address.

  4. Pack the item securely with its original tags and packaging.

  5. Ship it back to us using a trackable method. We recommend keeping your tracking number until your return is processed.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

5. Return Shipping Costs

Unless the item is defective, damaged, or incorrect, you are responsible for the cost of return shipping. Original shipping fees are non-refundable.

If you received a defective, damaged, or wrong item, please contact us within 7 days of delivery with photos and a description. We’ll make it right and cover the return shipping cost.

6. Refunds

Once we receive your return and inspect the item(s), we will notify you by email. If approved, your refund will be processed to your original payment method.

  • Refunds are typically issued within 5–10 business days after we receive and approve your return.

  • Please note that your bank or payment provider may take additional time to post the refund to your account.

  • Original shipping charges are not refunded unless the return is due to our error (e.g., wrong or defective item).

  • If you used a discount or promotion, the refund will reflect the amount you actually paid.

7. Exchanges

If you’d like to exchange an item for a different size, color, or style, please contact us first. Exchanges are subject to availability. If the requested item is out of stock, we’ll issue a refund instead. For exchanges, we may ask you to place a new order and return the original item separately to speed things up.

8. Damaged or Defective Items

We carefully inspect every order before it ships, but mistakes can happen. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at intothetrend@gmail.com with:

  • Your order number

  • A photo of the item and its packaging

  • A brief description of the issue

We’ll arrange a replacement or refund, and we’ll cover the return shipping cost. Please do not return damaged items without contacting us first.

9. International Returns

We welcome international orders, but please note:

  • Return shipping costs are your responsibility unless the item is defective or incorrect.

  • Any customs duties, taxes, or fees paid on your original order are non-refundable.

  • Returns may take longer to reach us depending on your location and carrier.

  • We recommend using a trackable shipping service, as we cannot issue a refund for returns lost in transit.

10. Late or Missing Refunds

If you haven’t received your refund after 10 business days from our approval email:

  1. Check your bank account again.

  2. Contact your credit card company — it may take time for the refund to appear.

  3. Contact your bank — there is often processing time before a refund is posted.

  4. If you’ve done all of this and still haven’t received your refund, please email us at intothetrend@gmail.com and we’ll investigate.

11. Cancellations

You may cancel your order before it ships by emailing us as soon as possible. Once an order has shipped, it cannot be canceled — but you’re welcome to start a return once it arrives.

12. Contact Us

We’re here to help. If you have any questions about returns, refunds, or exchanges, please reach out to us at:

intothetrend@gmail.com

Thank you for shopping with dianesharp. We appreciate you, and we’ll do our best to make things right.