Privacy Policy

At Diane Sharp, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We may collect the following types of information:

- Personal Identification Information: Name, email address, shipping address, billing address, phone number, and payment details when you place an order or create an account.
- Order Information: Products purchased, order history, and transaction details.
- Technical Information: IP address, browser type, device information, operating system, and browsing behaviour on our website through cookies and similar tracking technologies.
- Communication Information: Any correspondence you send to us, including emails and customer service inquiries.

How We Use Your Information

We use the information we collect for the following purposes:

- To process and fulfil your orders, including payment verification, shipping, and order confirmation.
- To communicate with you regarding your orders, inquiries, and customer service requests.
- To send you promotional materials, newsletters, and updates, only if you have opted in to receive such communications. You may unsubscribe at any time.
- To improve our website, products, and overall customer experience.
- To prevent fraudulent transactions, monitor for security risks, and comply with legal obligations.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, analyse site traffic, and personalise content. You may choose to disable cookies through your browser settings, but please note that some features of our website may not function properly as a result.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

- Service Providers: Trusted third-party partners who assist us with payment processing, shipping, email delivery, marketing, and website analytics. These parties are contractually obligated to use your information only for the services they provide to us and to keep it confidential.
- Legal Compliance: When required by law, regulation, or legal process, we may disclose your information to relevant authorities or parties.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information against unauthorised access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

- Access, update, or correct your personal data.
- Request deletion of your personal information, subject to certain legal exceptions.
- Withdraw consent for marketing communications at any time.
- Opt out of the sale or sharing of your data, where applicable.

To exercise any of these rights, please contact us at service@dianesharp.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including order fulfilment, customer service, legal compliance, and record-keeping. When your information is no longer needed, we will securely delete or anonymise it.

Third-Party Links

Our website may contain links to external sites operated by third parties. We are not responsible for the privacy practices or content of such sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete it promptly.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be revised accordingly. We encourage you to review this policy periodically to stay informed of how we protect your privacy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at:

Email: service@dianesharp.com

We are here to help and value your trust in us.

— The Diane Sharp Team